Refund policy

Shipping Policy

Processing Time
All orders are processed within [1–3] business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Shipping Time
Once processed, orders typically arrive within [7–15] business days. Delivery times may be longer during peak holiday periods or because of carrier delays outside our control.

Tracking
After your order ships, you’ll receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking information to update.

Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer.

Lost or Delayed Packages
If your tracking hasn’t updated in [10] business days or your package appears lost, contact us at zunorasoccer@gmail.comand we’ll work with the carrier to resolve it.

Warranty Policy

30-Day Warranty
Every order includes a 30-day warranty that begins on the date your order is placed. The warranty covers manufacturing defects and items that arrive damaged or not working.

Making a Warranty Claim
To make a claim, email zunorasoccer@gmail.com within the warranty period with:

  • Your order number
  • A short description of the issue
  • Photos or a video showing the problem

If your claim is approved, we’ll send a replacement item or replacement part at no cost to you.

What the Warranty Does Not Cover

  • Damage from misuse, drops, water, or normal wear and tear
  • Damage from incorrect battery use or unauthorized repairs
  • Claims submitted after the warranty period ends

Refunds & Returns

All sales are final. We do not accept returns or offer refunds. Damaged or defective items are covered under our 30-Day Warranty and will be replaced.

Contact Us
Questions about your order? Email us at zunorasoccer@gmail.com. We aim to reply within [24–48] hours.